Returns/Refunds

Returns Policy

We accept returns for a refund for unused and unopened returned items. We do not accept used or opened products due to the nature of the product for sanitary reasons. We have to be notified within 14 days of receipt of your purchase. After 14 days of you receiving your items, we will not be able to offer you an exchange or refund. If you attempt to ship products back to us without notifying us first we will not accept the return. To be eligible for an exchange or refund , your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Use USPS or your Countries local postal service to ship the items back to our facility. You should consider using a trackable shipping service or purchasing shipping insurance. Make sure to notify us with the tracking number after you have shipped out your return. We don’t guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of exchange or return. If you are approved, then your refund minus the shipping fee will be applied back into your account. If you’ve done all of this and you still have not received your refund yet please contact us at, 

 Santevabeauty1@gmail.com

Disclaimer: Please perform a skin test prior to applying any of our products to make sure you're not allergic. Santeva Health and Beauty  IS NOT RESPONSIBLE for any allergic reactions. Use at your own risk. Ingredients are listed under each item. Santeva Health and Beauty has original formulations, Cruelty Free, and no animal testing preformed. 

Issues: If there is any issues with your order after receiving you will have 24-48 hours to EMAIL US and let us know. No Exceptions. We do this because customers received items and email us days later and sometimes even months later. 

Email us at: santevabeauty1@gmail.com 

Note: Instagram, Facebook, and twitter are not forms of email.